Returns Policy

Returns Policy

At Infinityvape.ca, your satisfaction is our priority. Please read our returns policy carefully before submitting a request.

Claim Period

For orders with a single product, the claim period is 48 hrs. For orders with 2 products, you have 10 days. For orders with 3 or more products, you will have 30 days to make a claim.

Return Conditions

• Defective products must be returned with their individual packaging box. Any product without its packaging (box) will not be accepted.
• You must notify us as soon as you realize the product is defective. A waiting period deemed too long or a claim for multiple products at once at the end of the maximum period will require an in-depth analysis of the situation and may lead to refusal of a refund or exchange.
• Clearance products are considered final sale and not subject to a claim.
  

Eligibility

Only the following defects are eligible for the returns policy;

• DOA (Dead on Arrival): The device does not work right out of the box.
• Burnt taste: A concentration of sugar contained in the liquids occurs during the use of devices. This is relatively normal after about 80% of the liquid has been consumed. For this reason, only products with more than 80% liquid remaining will be considered.
  
• Leakage: Liquid leaks from your device (more common with pods).
  
• Battery problem: The battery does not charge or drains too quickly.
  
• Short circuit: Electronic defect observed after the first puffs.
  
• Receipt of damaged product: Whether due to the delivery service or any other reason, if you receive your order and products are damaged, notify us immediately.
  
• Major flavor issue: If the flavor is really not what it should taste like. Personal preference will not be considered.
  
• Any errors on our part: If you receive the wrong product from us.
  

Return Procedure

1. Send an email to support@infinityvape.ca with your order number and the reason for the return.
2. Await our confirmation and shipping instructions.
3. A return label will be provided to you. Ship the product as soon as possible.
4. Once the return is received and inspected, we will proceed with the refund or exchange.

Refunds

Refunds are processed via the original payment method. Initial shipping fees are non-refundable, except in case of an error on our part.

Exchanges

We accept exchanges for a product of equal or greater value (difference to be paid). Contact us to initiate an exchange.

Contact

For any questions, email us at support@infinityvape.ca or use our contact form.